Return and Refund Policy
for Food Fraud Advisors’ digital products
- Vulnerability Assessment Tools – Microsoft Excel spreadsheets with calculation functions
- Questionnaire templates – Microsoft Excel spreadsheets
- Templates for document creation – Microsoft Word documents
- Food Fraud Risk Information – database of information in a spreadsheet format
- E-books and printable documents
Date: 25 February 2025
1. Digital Product Policy
Our products are digital in nature, including but not limited to eBooks, downloadable files, and online content. Due to the intangible nature of digital products, all sales are generally considered final. We do not refund for change of mind.
2. Eligibility for Refunds and Returns
We offer refunds under the following circumstances:
Technical Issues: If you experience a technical problem that prevents you from accessing or using the product as intended, and our support team cannot resolve it.
Product Not Received: If you did not receive the product due to delivery issues (e.g., incorrect email address provided) and you have contacted us within 30 days of purchase.
Misleading Product Description: If the product received does not match the description or the advertised features, and you notify us within 30 days of purchase.
3. Refund Process, Return Process
To return a product or request a refund, please contact us with:
Your order confirmation or receipt.
A detailed explanation of the issue.
Our team will review your request within 10 business days and notify you of the outcome. Approved refunds will be processed to your original payment method within 10 business days.
4. Non-Refundable Situations
Refunds will not be provided if:
The request is made outside the specified refund period.
The product has been downloaded or accessed, except in cases of technical issues or product misrepresentation.
The issue is due to personal preference or a change of mind.
5. Customer Support
If you have any questions or need assistance, please reach out to our support team via our Contact form. We’re here to help!